Company Background:
What is Custom Micro?
How long has Custom Micro been in this business?
How much experience does Custom Micro have in software development?
What is CMI's primary business?

Basic Information:
I'm interested in CMI's software, but how much does it cost?
What documentation and product tutorials are provided with your software?
I'm interested in CMI's software, but do not want to lose my existing data?

Technology:
What development languages and databases does CMI use?
What operating system will run Custom Micro's applications?
What are the minimum system requirements to install and operate CMI's software?

Products and Services:
Is CMI's software compatible with other applications, spreadsheets, word processing, or report generators, etc.?
How does CMI suggest handling data back-up and recovery?
What kind of data analysis is built into CMI's software programs?
What are the reporting capabilities available with CMI's software?
What are the possibilities for expanding your software's capability?
Does CMI offer a Mobile Data Terminal Solution?
Is the source code available?

Support:
What are the technical support options provided by CMI?
How does CMI handle requests for technical support?
How does CMI handle software fixes, upgrades, and what are the costs?
How does CMI handle maintenance releases and what costs are associated with ongoing maintenance?
How much, if any, downtime is required for data updates or to back up data files?

Training:
What documentation and product tutorials are provided with your software?

What is Custom Micro?
Software developer of custom applications for use by public safety agencies.

How long has Custom Micro been in this business?
Custom Micro, Inc. was formed during 1987 in Jacksonville, Florida as a software provider to public safety agencies.

How much experience does Custom Micro have in software development?
We have designed, written, tested, installed, and supported PC based applications in more than 200 agencies in twelve states.

What is CMI's primary business?
Providing software based solutions to public saftey agencies is our only business.

I'm interested in CMI's software, but how much does it cost?
The cost of software is based upon the number of software licenses, customization requested by an individual agency, and on-site services. You can request a proposal for your agency on-line at any time.

What documentation and product tutorials are provided with your software?
All of CMI's software applications come with integrated help files that can be viewed or printed.

I'm interested in CMI's software, but do not want to lose my existing data?
Data conversion is an optional service offered by CMI. Our applications can read data from most other ODBC databases. The preferred format for your data is text comma delimited. This is the industry standard format for ODBC databases. Data stored in other proprietary format may not be convertible. Normally, the charge for the data conversion ranges between $1,000 to $7,500. The price is based upon your data’s native format, its condition, and the number of records.

What development languages and databases does CMI use?
We use the latest versions of Microsoft's Visual Basic, Access, and SQL Server.

What operating systems will run Custom Micro's applications?
Our applications are PC based and will run under NT and Windows 95/98/2000.

What are the minimum system requirements to install and operate CMI's software?
Our applications are PC based and will run on a computer properly configured for NT and Windows 95/98/2000.

Is CMI's software compatible with other applications, spreadsheets, word processing, or report generators, etc.?
Our applications are PC based and will run without conflict with any other software application intended to be run under NT or Windows 95/98/2000.

How does CMI suggest handling data back-up and recovery?
Clients normally perform routine data back-ups and recoveries. Emergency recoveries are coordinated with the client and handled in such a way to return the original functionality of our software applications.

What kind of data analysis is built into CMI's software programs?
Advance ad hoc data analysis is part of every software program that will allow data to be analyzed on any set of parameters or fields contained within a program offered by CMI.

What are the reporting capabilities available with CMI's software?
Our records management software applications are certified by several state and federal reporting standards. Please contact CMI directly to inquiry about a specific reporting standard.

What are the possibilities for expanding your software's capability?
Client requested modification or development is available by contacting CMI. All of our software applications are built on open architecture.

Does CMI offer a Mobile Data Terminal Solution?
A software application with the ability to utilize data from mobile terminals on a real time basis is currently under development.

Is the source code available?
Clients would have access to copies of the master source code for any of our software application installed at their respective agency should some unforeseen disaster occur to CMI. Currently, copies of the master source code are stored off-site by a third party.

What are the technical support options provided by CMI?
Support options include technical assistance, training, user groups, and on-site services. Support is available via phone, fax, or on-line through FAQ, e-mail, or searching the knowledge base.

How does CMI handle requests for technical support?
Requests for technical assistence are returned promptly and most are resolved the same day, those remaining unresolved or received after-hours are handled on a priority basis by the next morning. Our clients are provided a local contact that is familiar with their system, as well as the technical aspects of our products. Local representatives travel on-site should a problem arise that cannot be resolved remotely. The home office supports the local representatives through technical training, fallback phone support, and access to Microsoft's Developer Network.

How does CMI handle software fixes, upgrades, and what are the costs?
CMI provides clients with software fixes as necessary to maintain the functionality of their installed software. Upgrades are also made available for purchase as developed. Clients with current annual maintenance contracts receive upgrades to their installed software without further cost. Software that becomes technologically obsolete (i.e. DOS based applications) are not supported, nor are there any further fixes or upgrades.

How does CMI handle maintenance releases and what costs are associated with ongoing maintenance?
Maintenance releases are made available on a per need basis caused by changes to the hardware or operating systems used in conjunction with our software applications. Maintenance is offered to our clients on a hourly basis of $100 or on a contractual basis of 10% of license fees.

How much, if any, downtime is required for data updates or to back up data files?
The process of updating or backing up data files will not cause any system downtime. During the back up process, users may still run queries and perform updates.

What documentation and product tutorials are provided with your software?
Each workstation installed with one of our software applications contains help files and tutorials.