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CMI is committed to supporting our clients. Clients can rely upon timely technical support for both technical and functional questions regarding our products. Support is available via MS Terminal Services, telephone, fax, on-line through FAQ, E-Mail. On-site technical support is also available. Most requests for support are resolved the same day, those still remaining unresolved are handled on a priority basis by the next morning.

Fixes
Periodic software fixes are released in electronic media. Fixes are required due to application enhancements or changes in a client's underlying technical infrastructure (i.e. hardware, software, or operating system). Periodic fixes are coordinated with the client and performed at a time that will cause minimal disruption to the client's operations.

Local Contact
Our clients also enjoy having a local contact that is familiar with the features, as well as the technical aspects of our products. Local representatives travel on-site should a problem arise that cannot be resolved remotely. The home office supports the local representatives through technical training, fallback phone support, and access to Microsoft's Developer Network.

Plans
Support is offered on a per incident or contract basis. The cost per incident is $100 per hour and annual contracts are priced at 10% of license fees. Purchasing an annual maintenance contract also includes a 30% discount for on-site services requested by a client, price breaks for new applications, and product updates at no additional cost as they become available. Regardless of payment choice, you will get the same level of great service from CMI.

User Groups
User groups are yet another opportunity for clients to receive technical assistance and exchange information on a broad range of topics related to information technologies. The user groups are informal in nature and serve as a forum for individuals to discuss operational and procedural issues. Meetings are conducted electronically. CMI actively participates and encourages such meetings. Currently, there are user groups in Oregon, Washington, Wyoming, and South Dakota. Individuals located outside these states are encouraged to participate. Membership in any of these user groups is optional and involves no formal commitment to join. Interested parties wanting more information on a user group in their area should contact their local representative.